Understanding the Importance of Workday User Acceptance Testing

Workday is a great enterprise resource planning system. It can enhance employee productivity and maximize operational efficiency. However, this can only be achieved if your business users embrace your Workday system seamlessly. This is where UAT testing comes in. 

Why Workday User Experience Matters for Business Success

Workday user experience is critical as it determines how effectively employees can interact with the platform to complete their daily tasks. Workday is supposed to improve the efficiency across HR, finance, and operational activities. When employees can quickly find information, perform self-service tasks, and collaborate within the system, it saves valuable time and minimizes frustration. This directly impacts productivity, ensuring that Workday supports business objectives instead of creating bottlenecks.

What is UAT testing in Workday

User acceptance testing (UAT) is a critical step in ensuring that Workday has been configured correctly and that business users can perform their daily tasks with confidence. The primary objective of Workday UAT is to confirm that the system is fit for its intended use from the end-user’s perspective and ultimately improve Workday user experience. Since UAT is essentially an evaluation of the configured processes, it requires active involvement from business users—the very people who rely on the system for their routine activities. By engaging them in this phase, organizations can validate real-world workflows and further improve Workday user experience before go-live.

Read next: User Acceptance Testing: The Key to ERP Implementation Success

As a part of QA team, business users are responsible for:

• completing UAT scenarios as delivered; and

• giving feedback on any critical issues on completion of scenarios.

Best practices for successful Workday UAT

Best practices for user acceptance testing are listed below:

Assemble the right team

Getting the right people on the testing team is critical for UAT success. Often, organizations bring in functional testers for UAT. However, this is a wrong practice since functional testing is different from UAT. 

Functional testing takes care of the functional parts only while UAT is the last testing type that is carried out before the software goes live. UAT provides end users the opportunity to validate whether or not the Workday system supports day-to-day business processes. 

Only after they thumbs up the Workday, it is rolled out to production. Thus, you need to bring in business users as they are familiar with the details of their everyday routines.

Plan your tests

Once you’re done with selection of the team, you need to plan out for tests. Planning part should include a detailed description of who will do what, when, where, and why. 

Communicating testing results by email is not only slow but it also makes it difficult to track the bug fixing. Bugs discovered during UAT should be reported with lots of specific information so that development teams can quickly understand and fix them. Bring in a test automation platform that allows business users to seamlessly take screenshots or recordings and forward these details to  development teams.

Document every scenario and test

Proper documentation is vital for a successful UAT. The Use cases and scenarios, test automation scripts, exit criteria along with reports and conclusions need to be documented properly.

Business users are supposed to create and execute the test cases. You need to empower them with the right test automation tools.

As they’re non-technical folks, you need to equip them with no code test automation platform that can be operated without programming knowledge. 

Read: UAT Test Automation vs. Manual UAT Testing

Proper documentation will help your organization in testing Workday updates also.  

UAT Exit Criteria

Before the UAT stage is complete, it is must that it should meet these Exit Criteria:

• All necessary test scenarios should be executed by UAT testers.

• The development team should successfully review and address all critical defects.

• Exit reports should be submitted that include all the defects encountered and the status of each.

Read next: How UAT Testing Leads to Higher ERP User Adoption

Conclusion

Workday is critical for your organization’s success. UAT encourages its adoption and infuses confidence among business users. To ensure successful UAT, end users must be supported with no code test automation platform like Opkey that allows their active participation in the testing process. Opkey is industry's leading test automation platform that supports UAT of 14+ enterprise applications including Oracle UAT, SAP UAT, and Salesforce UAT.