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Our tried and proven customer engagement methodology not only significantly reduces deployment time to deliver working test cases faster, but also helps you optimize your test automation processes and grow with OpKey

Together we drive outcomes

Latest world Quality report by CapGemini and Microfocus estimates that only one-fifth of enterprise Test automation projects deliver desired business outcomes today.

We partner with our customers to beat the odds. By using our outcome-oriented approach to customer success, alongside proven methodologies and best practices, we empower our customers to deliver actionable insights that move the needle across their enterprise.

A dedicated team of Test Experts and Subject matter Experts to guide you along the way

Our expert Customer Success Managers, Test Architects, and Technical Account Managers have walked in your shoes and stay with you throughout your entire journey.

Continuous Training and Enablement of your team

Our test automation experts take regular web trainings and knowledge sharing sessions to ensure that your teams are learning finer nuances of test automation, best practices for test scripting and growing their skillset to maximize the value

Our customer success methodology


Build grounds up to support Test Automation at scale while
complying to best of standards for data security and privacy

Sucess methodology-launch Sucess methodology-grow Sucess methodology-optimize
From Go-Live to Regression automation pack in 4 weeks. This is what most of our customers have experienced. The objective is to get you up and running as fast as possible, and our methodology does just that.
  • IT planning
    Deploy
    Help define value drivers and measure of success, use cases, provision environment, integrate with Dev ops ecosystem and certify Ready-To-Use
  • IT deployment
    Train
    3 level of training programs from beginners to advanced to ensure all users in your organization are comfortable using OpKey
  • IT executive dashboard
    Handhold
    As your teams start creating scripts, we work with them to suggest best practices and ensure that your automation is going in right direction
  • IT data visualizatiom
    Measure
    Measure Key Performance indicators like Avg. app-actions scripted per day, Median script failures, Median Review Edit required etc. to ensure measure of success are met
We know that successfully rolling out OpKey is only the beginning of your test automation journey. As you bring more and more enterprise applications under the ambit of our test automation, your dedicated OpKey success manager works with you to ensure your solutions grow with your evolving needs by adapting to changing business requirements,
Some of what you’d expect to see during this phase include:
  • Ongoing training and user enablement
  • Best practices to help you stay on track
  • Adjustments to your deployment as your business evolves
  • Quarterly business reviews
  • And, of course, ongoing support and maintenance
Between 6 months and 1 year of Roll-out out the is the time when most of the organizations are ready to move to optimization phase of OpKey. Questions to be asked in this phase are generally – How can we increase test scripting velocity, move to in-sprint automation etc.

Below is a representative journey from one of our customers.

  • 4 Weeks
    Regression test suite ready for initial set of applications, test execution is stable.
  • 3 months
    All developers, test engineers and business Users are participating in test automation and achieving desired productivity , in-sprint test automation and continuous testing practices are established
  • 6 months - 1 Year
    Test Automation is Rolled out to more than 10 applications in IT portfolio. RoI upwards of 40% achieved at this stage. TCO is reduced by around 50%

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