Digital transformation driving several initiatives to leverage AI in the Salesforce testing space. With the evolution of new technologies, i

Salesforce Test Automation a Catalyst for Digital Transformation

December 11, 2020
Iffat Ara Khanam

Digital transformation driving several initiatives to leverage AI in the Salesforce testing space. With the evolution of new technologies, industries around the world are determining new processes, as older ones may no longer suffice. Digital transformation is both a cultural change and technological change. Industry-leading Salesforce solutions and innovative applications are one of the best ways to achieve quality, efficiency, and scalability faster in CRM applications.

Digital transformation initiatives are meant to enable speed and accuracy in your Salesforce ecosystem, in order to help the business, achieve its goals. While test automation is the most critical component of a strong digital strategy. This is not only because testing or QA verifies the integrity and usability of the products you release, but also because the amount and robustness of test automation in use are directly correlated to the speed and accuracy of your application.

This blog will explore how automated testing solutions for Salesforce applications are proven to deliver valuable business results to achieve true digital transformation.

Meeting the Challenges of Digital Transformation with Salesforce test Automation

Digital transformation is not just about updating IT systems and applications, it’s a cultural change and a reinvention of all the processes and ways of doing things in your company. Automating the testing process is not only desirable but in fact, a must if you want to manage increasing test volumes at higher speeds and gain solid benefits from your digital transformation efforts.

  • The need for accelerated speed at reduced costs

In this dynamic digital landscape, Salesforce applications are often updated and published frequently. Therefore, there is a need to offer efficient and tailored solutions with greater speed and agility. Software testing should be repeated often during development cycles, on all supported operating systems and hardware configurations. This requires higher levels of test automation, as the manual repetition of such tests takes a great deal of time. Test automation reduces the time required to run repetitive tests from days to hours, providing much shorter delivery cycles. Once created, automated tests can be repeated with no additional QA cost, which means faster solution implementation and valuable cost savings for the retailer.

  • Seamless omnichannel experience

Today's customers expect to shop anytime, anywhere, from any internet-connected device, and a seamless experience across all retail touchpoints. As a result, there is an increasing number of devices, in combination with various versions of the operating system, hardware configurations, and network bandwidth simulations that need to be tested. Test automation can be a critical aid in managing growing test volumes at higher speeds in these interconnected systems. Unlike manual test processes, test automation can easily run thousands of different complex test cases during each test run, delving into many different aspects of how well your digital programs are performing and validating various business scenarios. When repetitive tasks are automated, testers' efforts can only be used to focus on checking for new features.

  • End-to-end integration challenges

In a Salesforce ecosystem, true integration is required between various components in the backend, both internal and with numerous third-party applications. Integrating the increasingly complex landscape of devices, systems, services, and applications into digital and physical spaces is a major challenge for testers. A comprehensive omnichannel testing strategy must take into account the various integration challenges that arise due to the multiplicity of channels and dynamic user behaviour. In such a scenario, Salesforce automated testing becomes imperative to conceive and then realistically validate the multiple workflow paths, isolate key issues, and provide actionable input to the development team.

  • Expectations of emerging users

Customer and end-user experience are put at the heart of IT initiatives. Features of CRM applications such as personalized search and product discovery, the ability to give a real touch and experience to products gives a positive user experience. For example, when a customer searches for a particular item, can your recommendation engine suggest relevant and related products? How well can your algorithm cross-sell or upsell? These scenarios need to be validated to ensure customer satisfaction in an omnichannel world. Ensuring a consistent brand and user experience, which feels seamless across a multitude of channels and form factors, is also critical. Therefore, each version of your software must be compatible with all browsers, operating systems, and devices. A comprehensive testing framework is required to ensure that the functionality and user experience work across all of these permutations and combinations, as expected. Since it is not easy to test manually web applications with multiple simultaneous users. But test automation makes it possible to simulate a large number of virtual users interacting with a network of Internet, mobile, and e-commerce solutions.

Accelerate your Salesforce Testing with AI-Powered Continuous Testing Platform

Opkey’s predictive intelligence to help you autonomously test your Salesforce implementation and Lightning Apps, reducing your SFDC testing efforts upto 90%. Salesforce specific zero-code test recorder to handle dynamic objects and complex controls accelerate your test creation by 70%. OpKey's Model-Based Testing approach for Salesforce Testing can create a model of your application with a drag and drop canvas and automatically generates 200+ test scripts from your model in just 10 minutes, making your testing experience a breeze. Provides an end-to-end system integration that encompasses all applications in the ecosystem and the various devices on which the user journey is undertaken. OpKey’s predictive SFDC change analysis, Risk-based Test impact analysis, Prebuilt Test Accelerator keeps you ahead of changing SFDC landscape and platform updates. Executing automated tests is made faster and smarter with OpKey surge’s automation engine where functional tests that normally take days can be run in mere hours.

Contact us today, to start your Salesforce testing with OpKey to explore how an automated testing solution may help your digital ambitions.

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